Program Associate

Location: San Diego Salary: $27.88 per hour Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. In short, we do good work. We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be part of a team effecting profound change and who have fun doing it. Department Summary The San Diego Flexible Housing Pool (FHP) is a countywide program led by Brilliant Corners in partnership with the Regional Taskforce on Homelessness (RTFH), Medi-Cal Managed Care Plans (MCPs), and Behavioral Health Services Department (BHS). FHP has two distinct branches: 1) the general FHP program, which serves the broader community and is funded by RTFH and 2) the MCP/BHS program, which serves Medi-Cal members experiencing homelessness who also live with serious mental illness (SMI) or substance use disorder (SUD) and is funded by MCPs and BHS. Through housing navigation, landlord engagement, rental subsidies, and tenancy supports, FHP connects people to stable housing while offering the supports needed to prevent returns to homelessness. By braiding multiple funding streams, including HHAP, ERF, CalAIM, BHSA, and others, FHP is designed to scale rapidly and nimbly to support the community’s most vulnerable residents. Position Summary Brilliant Corners’ San Diego Flexible Housing Pool (SDFHP) is looking for a Program Associate to provide support to the SDFHP leadership and the program at large. The Program Associate will provide critical administrative support to leverage their ability to advance the Program’s mission and vision. Ideal candidates will bring experience providing program-level support to higher level leadership in a fast-paced organization. Job Responsibilities Administrative Support: Draft and prepare correspondence, memos, and program communications on behalf of leadership as needed. Calendar & Scheduling Management: Manage leadership calendars, including scheduling, logistics, and coordination of internal and external commitments. Meeting Coordination & Support: Lead meeting preparation by scheduling, coordinating logistics, and assembling and distributing materials; document meetings, track action items, and support timely follow-up and execution of next steps. Program Operations: Order supplies and manage program inventory, including Narcan and inspection-related materials. Travel Coordination: Oversee all aspects of travel planning, including logistics, registrations, and expense management. Financial Administration: Process vendor invoices and complete credit card reconciliations for Department Directors. Compliance & Tracking: Track program activities, milestones, and training certifications to support FHP compliance requirements. Communications & Stakeholder Engagement: Support external communications, including responding to program inquiries and coordinating with vendors and funders. Legal Support: Maintain tracking of grievance and legal cases, manage documentation, and support communication and follow-up. Special Projects: Perform special projects and duties as assigned to support departmental and program needs. Data entry and reporting: Reviewing applications, entering data into salesforce and regional HMIS system, along with accessing Managed Care Systems, and collaboratively producing monthly, annual, and ad-hoc funder requested reports. Requirements Professional Experience Experience in providing administrative support to leadership positions or programs Knowledge of or experience in non-profit human services. Experience with homeless, veteran and/or developmentally-disabled populations a plus. Knowledge, Skills, and Abilities Demonstrated writing, data entry and researching skills. Excellent organizational, communication, and planning skills. High degree of attention to detail and the ability to manage multiple deadlines efficiently and simultaneously in a fast-paced environment. Solid team player who is able to work well collaboratively on projects and under pressure. Proficiency in common word processing, desktop publishing, and database software applications, including Microsoft Office. Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations. A strong work ethic, with a desire to go above and beyond standard expectations. Impeccable judgment, including a high level of discretion when handling confidential materials. Graphic and document design Core Competencies Dealing with Ambiguity: Remains productive and effective in uncertain, rapidly changing situations by quickly analyzing information to adapt approach. Demonstrates flexibility, composure and good judgment despite challenges Technical Learning: Quickly learns and applies new technical skills, knowledge, and industry expertise. Seeks guidance when needed to ensure quality Decision Quality: Demonstrates sound judgment by analyzing information, proposing practical solutions, and resourcefully overcoming obstacles. Seeks guidance when needed to ensure quality outcomes Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks Organizational Values Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience. Community: Building a better future